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We map how work really moves today: where the hours go, where handoffs drop, and what your team quietly works around.
Operations & automation ยท West Michigan
Your business, minus the mess.
I find the workflow everyone quietly works around and turn it into one that runs itself. Fewer spreadsheets, fewer "quick questions," more time doing the work you actually love.
Hi, I'm Carly.
Ops nerd, systems builder, and the person who actually reads the SOP. Nice to meet you.
Sound familiar?
You didn't start a business to untangle it.
That's my job. Messy is normal when you grow fast. Staying messy is optional.
The spreadsheet only one person understands.
And they're going on vacation next week.
Onboarding lives in someone's head.
Every new hire learns it a little differently.
You're the bottleneck for every decision.
Your email and phone know it.
You bought the tools. Nobody uses them.
The CRM is a very expensive address book.
How it works
Three steps from tangled to done.
Untangle
I rebuild the messy parts into clean workflows, automations and AI tools that fit how your team actually works.
Simplify
Your team gets trained, everything gets documented and handed off, and it keeps running long after I leave.
Ways to work together
All services
Start small. Feel the difference.
The Untangle Session
90 minutes, one messy process mapped live, and three quick wins you can use right away.
The Untangle Audit
A prioritized roadmap with estimated hours saved. The fee is credited toward a build if you move forward.
System Build
Onboarding, a CRM, project tracking or a client portal, built end to end and handed off with training.
Built for owner-led teams like:
CPA & accounting firms
Gyms & studios
Retail
Consultancies
Agencies
About
Most people wait to be handed a plan. I build one.
I spent five years as an operations manager at a coaching and consulting company, building systems from zero: the CRM, the KPI dashboards, the processes that let a growing team scale without burning out. Now I do it for small businesses across West Michigan.
5,000+hours of recurring work eliminated a year
11systems built from scratch
370hours of manual reporting automated a year
0tolerance for "that's just how we've always done it"
Results from my five years leading operations at a coaching and consulting company.
Ready to get your Fridays back?
20 minutes. No pitch deck. Just your biggest headache and a few honest ideas.